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Find all the answers to your questions about our policies and standards. If you can't find your question, please feel free to call us.
Is free shipping available?
Yes, we offer free ground shipping anywhere in the contiguous US on all orders of $100 or more.
Why should I buy from House of Antique Hardware?
Our quality products, qualified customer service, and competitive prices are hard to match.
Does House of Antique Hardware collect sales tax on purchases?
Yes, the company does collect sales tax in specific states.
How do I know if I'm being charged sales tax for my shipping destination
Sales tax amounts are displayed during the checkout process for those shipping destinations which House of Antique Hardware has a collection responsibility
Why was I billed twice for my order? Why was my debit card charged for items that have not been shipped? What is a debit card “authorization”?
HoAH does not bill your account until your order ships, at which time your bank “pays” us for the items you purchased.
Can I talk to a qualified hardware specialist?
Yes. We have a full staff of qualified hardware specialists available during regular business hours.
Can I track my order online?
Yes. In order to track your order, log in and click on My Account ...
Is my information private?
Yes. We will never sell or share your information. Period.
Do you accept returns?
Yes. We offer a 45-Day No Questions Asked Return Policy.
Do you offer a warranty?
Yes. All of our products have at least a 5 year warranty.
Do you do custom work?
The limits to what we can create are only limited by your imagination.
How long have you been in business?
House of Antique Hardware was founded in 1999 ...
Do you have a print catalog?
Although we do not produce a print catalog, our online catalog lists more than 11,000 unique items available for purchase.
What are your hours of operation?
We are open 9:00 am to 8:30 pm, Eastern Time, Monday thru Friday.
Do you ship to CANADA?
Yes. We ship to every country where UPS delivery service is available.
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